Return & Refund Policy

Send It 3D LLC produces custom, made-to-order prints and stock catalog items. Because most items are produced specifically for each order, this policy explains when orders may be canceled and how we handle products that arrive damaged, defective, or materially different from what was ordered.

This policy applies to orders placed directly with Send It 3D for delivery or pickup within the United States.

1. Order Types

• Custom or made-to-order prints are products designed or configured to a customer's specifications, including custom dimensions, colors, geometry, or uploaded files.
• Stock items are pre-made products held in inventory and shipped as offered.

2. All Sales Are Final, Except for Covered Problems

Custom and stock items are final sale when the customer changes their mind or correctly receives the size, color, configuration, or other option they selected.

The final-sale rule does not apply when a product:

• Arrives damaged;
• Has a covered manufacturing defect;
• Materially differs from what was ordered or agreed; or
• Qualifies for a return, refund, or other remedy under applicable law.

3. Order Changes and Cancellations

Custom orders may be modified or canceled without charge before the order enters production. Once printing has started, the order cannot ordinarily be canceled, modified, or refunded except under the covered-problem terms of this policy or as required by law.

Stock-item orders may be canceled before shipment.

4. What Counts as a Defect

Examples of covered defects or order errors include:

• Layer separation or delamination that materially affects the product;
• Warping outside an agreed or commercially reasonable tolerance;
• Dimensions materially outside an agreed specification or tolerance;
• The wrong color, material, finish, quantity, or product;
• A product that arrives cracked, broken, or materially nonfunctional;
• Missing components; or
• A product that materially differs from an approved design or written specification.

The following are ordinarily normal characteristics of 3D printing rather than defects when they do not materially affect conformity or an agreed function:

• Visible layer lines or minor surface texture;
• Small color variations between production batches;
• Minor support-contact or post-processing marks; and
• Minor dimensional variation within an agreed or commercially reasonable tolerance.

5. Filing a Claim

Please contact us within seven calendar days after delivery if an order has a visible defect, missing component, or order error. Visible shipping damage should be reported within 48 hours after delivery so we can investigate and pursue any carrier claim promptly.

Include your order number, a description of the problem, and clear photographs or video showing the product and issue. For shipping damage, please also photograph the shipping box, packaging, and label, and keep the product and packaging until the claim is resolved.

These reporting periods help us investigate claims promptly. They do not eliminate rights involving a latent defect that could not reasonably have been discovered during the stated period or any right that cannot be limited under applicable law.

We aim to respond within two business days and resolve approved claims within ten business days.

6. Shipping Damage and Shipping Delays

If shipping damage is confirmed, we will arrange an appropriate replacement or refund at no cost to the customer and handle any necessary carrier claim.

If we cannot ship an order within the timeframe we promised—or within the legally applicable period when no timeframe was provided—we will notify the customer and provide the choices required by applicable law. This may include agreeing to a revised shipping date or canceling the unshipped order for a full and prompt refund.

Store credit will not replace a monetary refund when applicable law requires a refund.

7. Return Shipping and Refunds

Do not return a product without first contacting us for authorization and shipping instructions.

When a return is approved because of a covered defect, shipping damage, a material difference from the order, or an error by Send It 3D, we will cover reasonable return-shipping costs, normally by providing a prepaid label.

Approved refunds are issued to the original payment method. We generally submit approved refunds within five to seven business days. If applicable law requires faster processing, we will follow the legally required timeframe. A bank or payment provider may require additional time to post the credit.

Original standard shipping charges will be refunded when required by law, including when an order is wholly unshipped or a return results from our error or a covered manufacturing defect. Optional expedited-shipping charges are refundable when required by law or when the expedited service was not provided as agreed.

8. United States Orders

Send It 3D currently accepts orders for shipment or pickup within the United States. International orders require express prior approval and may be subject to separate terms.

9. Contact Us

To request assistance, report a problem, or obtain return authorization, email contact@sendit3d.com. Please include your order number for the fastest service.